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Shipping & Returns
Shipping and Returns
Shipping within Germany:
We offer free standard delivery with DPD for all our orders over €75.00 within Germany.
For orders under €75.00 there is a delivery charge of €4.20.
As soon as the goods have been handed over to DPD, you will receive a shipping confirmation with the tracking number.
Who bears the costs of a return?
As a sustainable fashion label, we try to keep the transport routes within our value chain as environmentally friendly as possible. This also includes deliveries and returns to and from our end customers. In order to promote conscious shopping and thus reduce CO2 emissions, the customer bears the costs for any return to us.
If we are to ship your order abroad , the prices for the following zones apply:
Shipping Zone 1 – 12.90€ Euro (standard shipping)
- Austria
- Belgium
- Netherlands
Shipping Zone 2: 17.90€ Euro (standard shipping)
- France
- Italy
- Denmark
- Spain
- Luxembourg
- Poland
- Bulgaria
- Estonia
- Finland
- Greece
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Portugal
- Sweden
- Slovenia
- Spain
- Hungary
- UK
- Cyprus
Shipping Zone 3: 24.90€ Euro (standard shipping)
- Andorra
- Iceland
- Liechtenstein
- Macedonia
- Monaco
- Norway
- Switzerland
- Serbia
- Ukraine
Please note that when shipping to third countries outside the EU, import sales tax, customs duties and/or processing fees may be added.
Here you can find further information
We process and ship all orders during our (general) business hours. The delivery time is on average 1-3 business days after receipt of payment.
All orders shipped by us are insured against theft and accidental damage. Insurance cover is cancelled upon receipt and acceptance of the package.
SHIPMENT TRACKING
As soon as we have shipped your order, you will receive the tracking number of your package by email. You can check the status of your package at any time using the link included in the email.
If you have a customer account with us, you can also view the shipment tracking via "My Account". In the event of a return, please keep your shipment number until the invoice amount has been refunded or you receive a credit note.
Contact us
If you have any questions or difficulties with shipping or returns, please contact us so that we can find a solution together.
By telephone: +49 221 298 00 554
By email: kundenservice@bymi.de
EXCHANGE & RETURN
How long can I return a delivery?
Please return the item to us within 14 days of receipt so that we can refund you using your preferred payment method or send you the exchange. This process can take up to 14 days.
Please ensure that all returned items are in perfect condition, unworn, unwashed and undamaged, and that the tags are not removed.
Where should the goods be returned?
Please return the item to the following address:
byMi GmbH & CO. KG
Retoure
St. Apern Strasse 10/12
50667 Cologne
We recommend that you use insured shipping. On the one hand, this means you can track your return. On the other hand, your shipment is insured by your shipping service provider in the event of loss.
Is the return shipping to byMi free?
We believe that too many orders are returned online, thus harming the environment.
In the event of a product cancellation, the return costs are borne by the buyer out of consideration for our environment. We want to raise awareness of delivery routes and thus minimize return routes. We also save a huge amount of paper by not enclosing the return label in every single package, as it produces unnecessary waste if not used.
Complaint
If an item is delivered incorrectly or if a defect is discovered within the warranty period, you can complain about the defective item to us and send it back after receiving a returns number. Please inform us in writing of the defect in the item. We will then examine the item and contact you to offer you a satisfactory solution as quickly as possible.
Exchange
If you need one or more items in a different size, you of course have the option to request an exchange within the cancellation period.
In this case, please contact us so that we can check the availability of the desired size.
An exchange for another item is only possible after agreement. Please contact us.
By telephone: +49 221 298 00 554
By email: kundenservice@bymi.de
Shipping Zone 1 – 12.90€ Euro (standard shipping)
• Austria
• Belgium
• Netherlands
Please note that when shipping to third countries outside the EU, import sales tax, customs duties and/or processing fees may be added.
Shipping Zone 2: 17.90€ Euro (standard shipping)
• France
• Italy
• Denmark
• Spain
• Luxembourg
• Poland
• Bulgaria
• Estonia
• Finland
• Greece
• Ireland
• Italy
• Croatia
• Latvia
• Lithuania
• Portugal
• Sweden
• Slovenia
• Spain
• Hungary
• UK
• Cyprus
Please note that when shipping to third countries outside the EU, import sales tax, customs duties and/or processing fees may be added.
Shipping Zone 3: 24.90€ Euro (standard shipping)
• Andorra
• Iceland
• Liechtenstein
• Macedonia
• Monaco
• Norway
• Switzerland
• Serbia
• Ukraine
Please note that when shipping to third countries outside the EU, import sales tax, customs duties and/or processing fees may be added.
TRACKING
As soon as we have dispatched your order, you will receive the tracking number for your package via email. You can check the status of your package at any time using the link provided in the email.
If you have a customer account with us, you can also view the shipment tracking under "My Account". In the event of a return, please keep your tracking number until the invoice amount has been refunded or you have received a credit note.
Contact us
If you have any questions or difficulties with shipping or returns, please feel free to contact us so we can find a solution together.
By phone: +49 221 298 00 554
By email: kundenservice@bymi.de
EXCHANGES & RETURNS
How long do I have to return an order?
Please return the items to us within 14 days of receipt so that we can refund the amount to your preferred payment method or process an exchange. This process can take up to 14 days.
Please ensure that all returned items are in perfect, unworn, unwashed, and undamaged condition and that the tags have not been removed.
Where should the goods be sent back to?
Please send the items to the following address:
byMi GmbH & Co. KG
Retoure
St. Apern Straße 10/12
50667 Cologne, Germany
We recommend using an insured shipping method for your return so that you can track your package. This ensures your shipment is covered in the event of a loss.
Is return shipping to byMi free?
In our effort to minimize returns and protect the environment, buyers bear the return shipping costs in the event of a cancellation. We also save unnecessary paper by not including a pre-printed return label.
Complaints
If you receive a defective or faulty item, you can make a claim within the statutory warranty period. Please contact us and provide a written description of the defect. Once you have received a return number, you may send the item back.
Exchanges
If you need an item in a different size, you can request an exchange within the 14-day cancellation period. Please contact us to check the availability of the desired size. There are no additional shipping costs for the customer in the event of an exchange.
Exchanges for a different item are only possible by prior arrangement. Please contact us at:
Contact:
Phone: +49 221 298 00 554
E-mail: kundenservice@bymi.de
Right of Withdrawal
Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (byMi GmbH & Co. KG, St. Apern Straße 10/12, 50667 Cologne, Germany, Tel.: +49 221 298 00 554, E-mail: kundenservice@bymi.de) of your decision by means of a clear declaration (e.g. by e-mail or letter). You may use the attached model withdrawal form, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received your notification of withdrawal.
For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods.
You must send back the goods within 14 days of the withdrawal.